Citizen advice (CAB) statements on how to use an Ombudsman.
Scotland: The ombudsman is usually a lawyer and investigates from an independent standpoint.
Wales: The ombudsman is usually a lawyer and investigates from an independent standpoint.
England: Using an ombudsman is a way of trying to resolve a complaint without going to court.
Question
Why did they leave out "is usually a lawyer and investigates from an independent standpoint." when referring to English Public Service Ombudsmen?
Answer
Ann Abraham PHSO: Worked as a Housing Manager in local government from 1975 to 1980, and from 1980 to 1990, held a variety of posts in the Housing Corporation.
Tony Redmond LGO: Was Chief Executive of the London Borough of Harrow. Prior to that he served as Treasurer and Deputy Chief Executive of Knowsley Metropolitan Borough Council. He has also held senior posts in Wigan Metropolitan Borough Council and Liverpool City Council.
Anne Seex LGO: Was Chief Executive Officer of Norwich City Council for five years, joining from Lancaster City Council. She has over 25 years' experience in local government.
Jerry White LGO: Was Chief Executive of the London Borough of Hackney. He has served in local government since 1967.
So now you know why they can't say "is usually a lawyer and investigates from an independent standpoint." when referring to English Ombudsmen.
Footnote: Ann Abraham (PHSO) also used to be involved with CAB!