Public Service and Local Government




OMBUDSMAN WATCHERS RESOURCE CENTREAndrew Sharp Header

Date: 13-10-09

Your ref:08 016 724/B4/JRW/SJP/1c

Dear Mr Purser

I am in receipt of a disgraceful letter from Mr White regarding my now closed complaint. Whilst his ridiculous justification for closing my complaint down beggars belief wrt planning and footpath regulations, it comes as no real surprise to see my complaint disregarded in such an unprofessional way. This is from someone representing an organisation that according to its website allegedly takes an unbiased, fair and authoritative view on issues concerning public bodies - oh please!

If you and your organisation were subject to the trades descriptions act you would have been wound up long ago - I don’t masquerade as an authority on planning matters unlike you and your organisation but even I can understand as a layman, where a planning decision has been fundamentally screwed up!

I have tried to phone you to discuss your so called review but as with your colleagues previously involved with this case you simply put the phone onto voicemail. I haven’t bothered leaving a message as I fully expect the same response to left messages as your colleagues hence this letter. Heaven knows what your departments personnel do with all the time away from the office - its patently not visiting sites under investigation.

I am also totally disgusted that you have not even made the effort or had the common courtesy to even contact myself or my consultant to discuss and review the details of my case before coming to a decision when I specifically and politely requested you to do so. As with your colleagues, why show any initiative, due diligence or take pride in your work by doing so? None of your investigators ( and I truly fail to see how your organisation does justice to this job title) has ever initiated a meaningful or unbiased discussion during the course of my complaint. No doubt you could explain not contacting me as “not part of your review procedure”. If that’s the case, that’s all very convenient. I am only left to assume you were frightened of speaking to someone who actually knows what they are talking about, fully understands the issues involved and don’t want to be shown up as part of the crowd of inept and unaccountable bureaucrats that you really are. How can you honestly do a proper and fair “review” ( as you call it ) without even speaking to or discussing the details with those concerned is staggering. Its analogous to a show trial where evidence is discussed and withheld from the defence and the defendant then being declared “guilty” by default.

This whole LGO investigation including the “review” was nothing more than a sham exercise to make it look like your organisation were undertaking a public service and then subsequently closing my complaint down in the most expeditious manner to save my local council having to spend money and lose face putting right an obvious and glaring error.

Mrs Watson, yourself and Mr White have all ignored the facts that myself and my consultant ( who has a local authority planning background so he is knowledgeable on this matter) have meticulously put before you. How much evidence do you people need before taking action?

For you to just automatically take the councils version of events without proper scrutiny of their actions and a cursory examination of our evidence is bias and tantamount to corruption. I note Mr White has spent his career in local government of one form or another and the rest of the LGO likewise tend to have local authority backgrounds. All very convenient when looking after your own is n’t it?

I have been reviewing various websites during the course of this investigation which monitor the activities of the LGO. Unfortunately my case mirrors those that are on record that have also been treated in the same off-hand, unprofessional, biased, unauthoritative and unaccountable manner. I am only left to assume that you and your organisation simply go through the motions of moving complaint files from place to place on your desks and then simply close them down after asking a few weak or leading questions to the authorities you are supposed to investigate without taking seriously any of the issues raised to you. I am also left to assume that you get some sort of sense of satisfaction in closing off investigations as quickly as possible regardless of whether a case is actually valid. Maybe you get a bonus for this and recognition of how “efficient” you are to justify your budget and your organisations continued existence?

Finally Mr Purser, you and the organisation you are part of are nothing less than a complete and utter farce. I will now make every effort to bring to the attention of the wider community and the LGO monitoring websites the appalling way you have conducted your activities concerning my case by offering the details for publication. That means highlighting you, the previous individuals involved with my case, your organisation and its head and I will join in the calls to abolish your organisation as its so obviously a total waste of time, effort and taxpayers money.

A. Sharp

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